Privacy Policy

Rei-Stack LLC | Effective Date: January 1, 2024

1. Introduction

Rei-Stack LLC (Buddylovebranding LLC) ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and services (collectively, the "Platform").

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide to us, including:

  • Account registration information (name, email address, phone number, password)
  • Billing and payment information (credit card details, billing address)
  • Profile information (company name, title, location, preferences)
  • Communication data (messages, inquiries, support requests)
  • Real estate-related information (property details, lead information, transaction history)
  • Phone number for SMS communications and text message notifications

2.2 Information Collected Automatically

When you interact with our Platform, we automatically collect certain information, including:

  • Log data (IP address, browser type, pages visited, timestamps)
  • Device information (device type, operating system, unique device identifiers)
  • Usage data (features accessed, actions taken, time spent on Platform)
  • Location data (approximate location based on IP address, with your permission)
  • Cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive information about you from third-party sources, including data brokers, marketing partners, and publicly available databases. This information helps us verify your identity and prevent fraud.

3. SMS Communications

By opting in, you agree to receive SMS messages from Rei-Stack (Buddylovebranding LLC). We collect your phone number solely to send you the communications you have requested. We do not sell or share your phone number with third parties for marketing purposes. Message frequency varies. Message and data rates may apply. To opt out at any time, reply STOP. For help, reply HELP or email [email protected].

4. SMS Communications & A2P Compliance

4.1 SMS Data Collection

When you opt in to receive SMS messages from Rei-Stack, we collect and store your phone number solely for the purpose of sending you the communications you have requested. This includes appointment reminders, lead follow-ups, marketing communications, and transactional updates related to your account.

4.2 SMS Data Usage

Your phone number is used exclusively to deliver SMS messages you have consented to receive. We do not sell, share, rent, or trade your phone number with third parties for marketing purposes. Your phone number is stored securely using industry-standard encryption and access controls.

4.3 SMS Data Retention

We retain your phone number for as long as you have an active account with us or as long as you have consented to receive SMS communications. Upon opting out (by replying STOP) or account termination, we will remove your phone number from our active messaging database within 30 days.

4.4 A2P (Application-to-Person) Compliance

Rei-Stack complies with all A2P messaging standards and regulations, including:

  • TCPA (Telephone Consumer Protection Act) compliance with prior express written consent
  • Mobile carrier guidelines and best practices
  • Message content standards and compliance
  • Opt-out and STOP request processing within required timeframes
  • HELP request handling and customer support responsiveness

4.5 SMS Data Security

Your phone number and SMS data are protected using industry-standard security measures including encryption in transit and at rest. Access to SMS data is restricted to authorized personnel only and is logged for audit purposes.

4.6 Third-Party SMS Service Providers

We use third-party service providers to deliver SMS messages on our behalf. These providers are contractually obligated to maintain the confidentiality and security of your phone number and are prohibited from using your information for any purpose other than delivering our SMS communications.

4.7 User Rights Regarding SMS

You have the right to:

  • Opt out of SMS communications at any time by replying STOP
  • Request deletion of your phone number from our database
  • Receive help by replying HELP or emailing [email protected]
  • Access information about your SMS preferences and history
  • Request a copy of your data in a portable format

IMPORTANT SMS NOTICE: Message and data rates may apply. Rei-Stack is not responsible for charges incurred by your wireless carrier. By opting in, you confirm you are 18+ and the owner/authorized user of the phone number provided.

5. How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing and improving our Platform and services
  • Processing transactions and sending related information
  • Sending promotional communications and marketing materials (with your consent)
  • Responding to inquiries and providing customer support
  • Analyzing usage patterns to improve user experience
  • Detecting and preventing fraud, security incidents, and abuse
  • Complying with legal obligations and enforcing our terms
  • Delivering SMS messages you have consented to receive
  • Creating and maintaining your account
  • Conducting research and analytics

6. How We Share Your Information

6.1 We DO NOT Share Your Information For Marketing

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We do not share your phone number with external marketers or data brokers.

6.2 Authorized Service Providers

We share information with service providers who assist us in operating our Platform and conducting our business, including payment processors, SMS delivery providers, hosting providers, and customer support services. These providers are contractually obligated to maintain confidentiality and use your information solely for providing services on our behalf.

6.3 Legal Requirements & Protection

We may disclose your information when required by law, such as in response to subpoenas, court orders, or other legal processes. We may also share information to protect our rights, your safety, or the safety of others.

6.4 Business Transfers

If we are involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will provide notice of any such change and any choices you may have regarding your information.

6.5 Aggregated Data

We may share aggregated, de-identified data with third parties for research, marketing, analytics, and other purposes. This information cannot identify you personally.

7. Data Security

We implement comprehensive security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security audits. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Cookies & Tracking Technologies

Our Platform uses cookies, pixels, web beacons, and similar technologies to track user activity and improve your experience. These technologies help us remember your preferences and understand how you use our Platform. You can control cookie settings through your browser, though some features may not function properly if cookies are disabled.

9. Your Privacy Rights

9.1 Access & Portability

You have the right to request access to personal information we maintain about you and to receive your data in a portable format.

9.2 Correction & Deletion

You may request that we correct inaccurate information or delete your personal information, subject to certain legal exceptions.

9.3 Opt-Out Rights

You can opt out of marketing communications by following the unsubscribe instructions in our emails. You can opt out of SMS by replying STOP.

9.4 GDPR Rights (for EU residents)

If you are in the European Union, you have rights under the General Data Protection Regulation (GDPR), including the right to access, correct, delete, or restrict processing of your data.

9.5 CCPA Rights (for California residents)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt-out of the sale of personal information.

9.6 Exercising Your Rights

To exercise any of these rights, please contact us at [email protected] or [email protected] with your request. We will respond within 30 days.

10. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. We retain SMS data for a minimum of 18 months for compliance purposes. After this period, data is securely deleted or anonymized, except where longer retention is required by law.

11. Children's Privacy

Our Platform is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will promptly delete such information. If you believe we have collected information from a child under 13, please contact us immediately at [email protected].

12. Third-Party Links

Our Platform may contain links to third-party websites and services that are not operated by us. This Privacy Policy does not apply to third-party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services before providing personal information.

13. International Data Transfers

If you access our Platform from outside the United States, your information may be transferred to, stored in, and processed in the United States, where privacy laws may differ from those in your country. By using our Platform, you consent to the transfer of your information to countries outside your country of residence.

14. Do Not Track

Our Platform does not respond to Do Not Track (DNT) signals. However, most browsers allow you to control cookies through browser settings. Please refer to your browser's help section for information on how to control cookies.

15. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the revised policy on our website and updating the "Effective Date" at the top of this policy. Your continued use of our Platform after such notification constitutes your acceptance of the updated policy.

16. Contact Us

Privacy Inquiries & Data Requests

Email: [email protected]

Email: [email protected]

Phone: (912) 483-1318

Mail: Rei-Stack LLC, 1648 S 220TH LN, Buckeye, AZ 85326

Support: [email protected]

Data Protection Officer Contact

For GDPR-related inquiries: [email protected]